<p class="MsoNormal"><span style="font-size: 10.0pt; font-family: &quot;Courier New&quot;;">RP/BKK1A0980/                                                           <br /> 1 RM --------------------NEWS FROM CATHAY PACIFIC----------------------<br /> 2 RM DATE 12MAY2011                                                     <br /> 3 RM DEAR AGENTS,                                                       <br /> 4 RM MANY AGENTS COMPLAINED THAT AFTER SUBMITTING                       <br /> 5 RM AUTO REFUND. AGENTS WILL LATER ON RECEIVE NO-SHOW                  <br /> 6 RM ADM FROM CX DUE TO THOSE REFUND PAX NO-SHOW.                       <br /> 7 RM TO AVOID NO-SHOW ADM,SUGGEST AGENTS TO CHECK                       <br /> 8 RM NO SHOW WITH PAX OR CONTACT CX RESERVATION OR                      <br /> 9 RM SALES TO CKD NO SHOW BEFORE SUBMITTING AUTO REFUND.                <br /> 10 RM HOPE SAID SUGGESTION WILL HELP AGENT FROM BEING ADM.             <br /> 11 RM BEST REGARDS,                                                     <br /> 12 RM DANAI K.                                                         <br /> 13 RM CATHAY PACIFIC                                                   <br /> 14 RM -----------------------------------------------------------------</span></p>