
<p><strong><span style="font-family: &quot;Tahoma&quot;,&quot;sans-serif&quot;;">Solution:</span></strong></p>
<p>An office needs to be authorised for EML.</p>
<p style="mso-outline-level: 1;"><strong>End-User action</strong></p>
<p style="margin-left: .5in; text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><!--[if !supportLists]--><span style="mso-fareast-font-family: Tahoma;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt &quot;Times New Roman&quot;;"> </span></span></span><!--[endif]-->If the user is using the Email for the first time (e.g. <a href="mailto:IEPJ-EML-test@mail.com">IEPJ-EML-test@mail.com</a>) and has not registered their terminal, the user must type <strong>WM/.</strong><span style="mso-spacerun: yes;"> </span>This will register their terminal.</p>
<p style="mso-outline-level: 1;"><strong>First level Helpdesk action</strong></p>
<p style="margin-left: .5in; text-indent: -.25in; mso-list: l1 level1 lfo2; tab-stops: list .5in;"><!--[if !supportLists]--><span style="mso-fareast-font-family: Tahoma;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt &quot;Times New Roman&quot;;"> </span></span></span><!--[endif]-->Check to see if the office is authorised for EML :</p>
<p style="margin-left: .25in; text-indent: .25in; mso-outline-level: 1;">Input: <strong>WD/BKKTG2400</strong></p>
<p style="margin-left: .25in; text-indent: .25in;">Example:</p>
<p style="margin-left: .25in; text-indent: .25in;"><img src="images/stories/eng_unauthorised_user_1.jpg" border="0" /></p>
<p style="margin-left: .25in; text-indent: .25in;">Note: In the example above, if the field AUT- is not followed by product code EML, it means that the office has not been authorised to use email product.<span style="mso-spacerun: yes;"> </span>In this case the Thailand ACO has to follow the regular installation request.</p>