<p class="MsoNormal"><span style="font-size: 10.0pt; font-family: &quot;Courier New&quot;; color: black; mso-themecolor: text1;">RP/BKK1A0980/<br /></span><span style="color: #000000; font-family: 'Courier New'; font-size: 13px;"> 1 RM ================== NEWS FROM SWISS ===================<br /></span><span style="color: #000000; font-family: 'Courier New'; font-size: 13px;"> 2 RM DATE 16 SEPTEMBER 2011<br /></span><span style="color: #000000; font-family: 'Courier New'; font-size: 13px;"> 3 RM DEAR AGENT,<br /></span><span style="color: #000000; font-family: 'Courier New'; font-size: 13px;"> 4 RM PLEASE BE INFORMED THAT THE SWISS REFUND PROCESS<br /></span><span style="color: #000000; font-family: 'Courier New'; font-size: 13px;"> 5 RM HAS BEEN CHANGED AS FOLLOWING<br /></span><span style="color: #000000; font-family: 'Courier New'; font-size: 13px;"> 6 RM STARTING FROM NOW, THE E-MAIL <a href="mailto:REFUND@SWISS.COM"><span style="color: black; mso-themecolor: text1;">REFUND@SWISS.COM</span></a><br /></span><span style="color: #000000; font-family: 'Courier New'; font-size: 13px;"> 7 RM WILL BE NO LONGER EXIST.<br /></span><span style="color: #000000; font-family: 'Courier New'; font-size: 13px;"> 8 RM FOR PENDING REFUND ISSUE, PLEASE CONTACT<br /></span><span style="color: #000000; font-family: 'Courier New'; font-size: 13px;"> 9 RM SWISS CONTACT CENTER: 02 654 6868<br /></span><span style="color: #000000; font-family: 'Courier New'; font-size: 13px;"> 10 RM FOR ALL NON-PROCEEDED REFUNDS,<br /></span><span style="color: #000000; font-family: 'Courier New'; font-size: 13px;"> 11 RM CUSTOMERS CAN APPLY FOR REFUND AT <a href="http://WWW.SWISS.COM/REFUND"><span style="color: black; mso-themecolor: text1;">WWW.SWISS.COM/REFUND</span></a><br /></span><span style="color: #000000; font-family: 'Courier New'; font-size: 13px;"> 12 RM FOR REQUEST FROM TRAVEL AGENTS, PLEASE SEND THE REQUEST<br /></span><span style="color: #000000; font-family: 'Courier New'; font-size: 13px;"> 13 RM DIRECTLY TO <a href="mailto:REFUNDTRAVELAGENTS@SWISS.COM"><span style="color: black; mso-themecolor: text1;">REFUNDTRAVELAGENTS@SWISS.COM</span></a><br /></span><span style="color: #000000; font-family: 'Courier New'; font-size: 13px;"> 14 RM BEST REGARDS,<br /></span><span style="color: #000000; font-family: 'Courier New'; font-size: 13px;"> 15 RM =======================================================</span></p>